(912) 489-4444
Are You Ready For The Open Road?
Mon-Fri 7:30am-6:30pm, Sat Closed, Sun Closed
AMEX, DISCOVER, MASTERCARD, VISA
Are You Ready For The Open Road?
Complete Automotive Services including Full Tire, Alignment and Exhaust Center, Oil and Lube Services, Tire Sales and Service, Brake Service and Repair, Alignment and Suspension Repair, A/C & Heater Repairs, Diagnostic and Electrical Services, Exhaust and Emissions, Manufacturer Scheduled Maintenance, and much more
Family Owned and Operated in Statesboro, GA.SEE OUR COUPON INCENTIVES IN THE LOCAL STATESBORO AND BULLOCH COUNTY DIRECTORIES!!!
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Posted by Statesboro_Resident on 12/19/2009
I am new to Statesboro and unfortunately found out how awful this place is after the fact. After they messed up my vehicle I talked to some friends and then family members who surprisingly had very similar experiences with them and who all wished that I would have asked them about Express T&L before I took my vehicle to them. I have to admit, I don't know anything about car mechanics and I was fooled by the nice exterior, the courteous service, and the comfortable waiting room... I thought that this place would be professional and proficient in fixing the small problem I had with my vehicle... But I was dead wrong. Firstly: Express T&L over-charges on car parts. The two parts I needed for my vehicle cost a little less than $100 direct from the dealer (of course I found this out after the fact). These people charged me OVER $200 for the parts alone, telling me this is what they would cost from the dealer (I drive a luxury brand car and cannot use parts from other car brands; I thought this was why they were so expensive, not because they were over-charging). Secondly: They found other things wrong with my vehicle related to the initial problem. Other things that ended up costing me even more money. I have learned from several people that this is their regular practice -even when there are no other problems. I am extremely tempted to think that they create these problems themselves. As a friend said to me: "my vehicle was never the same after I got it back from that place..." Also, I have learned from others who have lived in Statesboro all their lives that these people have gone out of business already once before (and probably will again; they have certainly lost many customers because of their shoddy business practices). Thirdly: After I got my car back from them I had problems with it (mechanically) that I NEVER had before I brought it into them. This is consistent with at least three other Statesboro residents who I've talked to about this (and doubtless many more I haven't talked to). I would not let them touch my car again, even if they offered to fix the problems THEY caused for free. My vehicle is relatively new and has never had serious problems before... This place really is awful. When you don't know much about car mechanics it leaves you in a very vulnerable spot when something goes wrong with your vehicle: these people take full advantage of that with a smile on their faces. It makes me sick to think of it. They really should be ashamed of themselves. Really and fully ashamed. Especially in this economy when many people are without jobs and it is tough for everyone... To take advantage of people with something as vital as their vehicle is shameful. Completely and utterly shameful. Like a doctor taking advantage of patients' medical problems, over-charging on medicine, and telling them they need expensive medicines and procedures that are unecessary and cause more problems... Shameful. I have taken the time to come on here and write this review because I feel like I need to warn people who are perhaps new to Statesboro (with GSU here there are new students who move here all the time) and unlike the locals don't know about how horrible this place is. After talking to so many other people about this place I have to wonder... who the hell wrote the other reviews? After looking at them and seeing the same good reviews posted over and over (verbatim) it is obvious the employees themselves did it. Sickening and shameful.
Posted by blossum_12 on 11/22/2009
Excellent service and excellent people. I am a female college student, and I have gone here several times. On each occasion, I have received nothing less than excellent service. The staff is friendly and knowledgeable. They are the only people I trust not to rip me off.
Posted by soccermom3 on 3/27/2009
Express Tune is the best car repair shop in town. I've been going there for years and have always gotten nothing but top quality service. The staff is friendly and helpful. I do not understand the previous negative reviews. I guess it's proof that you can't please everbody. As far as I'm concerned this shop is top notch.
Posted by michaelalec84 on 1/15/2009
I've been living here for about 5 years now and this place is hands down the best place to go in Statesboro. The people are always friendly and knowledgeable. I am not a friend of the owner or in any way affiliated with any one who works there by the way and I know enough about cars to know that they have never tried to rip me off. They actually saved me money one time. Best place in the boro.
Posted by womandriver on 7/30/2008
The other reviews were obviously writen by the owner or friends. It is the biggest college scam it Statesboro, second only to maybe University Tire.
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